How To Create a Business Phone System



Making the upgrade can make your work easier with additional features and capacities built for productivity, you can focus on high-value business components instead of worrying about your phone system.

Let’s discuss how to create a business phone system that will take your organization to new heights. 

Choose the Ideal Business Phone System

There are several types of business phone systems available in the market today, each with distinct features. We’ve listed some of the most common ones below so you can pick the best one for your company. 

• Multi-Line Phone System
  Multi-line phone systems are entry-level tools that enable companies to handle multiple calls simultaneously. Such systems involve transferring lines from the main unit to different extensions. They may be an ideal option for some small businesses, nonprofits, and startups on a tight budget, but lack many of the features found in Cloud-based or PBX phone systems.
  
  
• Cloud-Based Phone System
  Also known as VoIP phone systems.  Instead of using traditional phone lines, cloud-based phone systems connect calls to business lines through the internet. Phone calls made through these systems are fast and reliable. Additionally, you can connect them to various business software for more advanced functions and new features aren't dependent on costly hardware upgrades.  Cloud-based phone systems are ideal for businesses and nonprofits of most sizes.
  
  
• PBX System
  Private Branch Exchange systems, also referred to as Key Telephone Systems are analog, digital, or VoIP-based hardware systems that feature on-premise phone system hardware.  PBX systems often involve proprietary handsets and control units from hardware vendors.  These systems were much more popular before the rise of Cloud-based phone systems, but are still used in large enterprise settings.
  

Determine the Features You Need

• Auto Receptionist
  This feature can help entrepreneurs save money and fight robocalls, while being available for their clients 24/7.
  
  
• Mobile Apps
  We recommend this feature for companies with many remote workers. In today’s modern world, employees can now use their mobile phones to access all the functionalities available in business phone systems while keeping their personal numbers private to customers.
  
  
• Business SMS
  Send and receive text and picture messages using your business phone number and connect with customers quickly.
  
  
• Customized Music and On-Hold Messages
  Sometimes, we can’t help but have our callers wait for a few moments. Without audible cues, 40% of them will hang up. Make sure to enhance their experience through personalized greetings and tunes.
  
  
• Scalable Extensions
  As your organization grows, it will be easy to onboard new employees, add them to different departments, route calls to cover employee vacation and sick days.

When picking your business number, keep in mind that a memorable one increases impact on your potential and existing clients. Here are some business phone number options.

• Toll-Free Number
  Using a free, easy-to-remember number will help customers think of you when they need your products or services.  Great for organizations serving customers nationwide.
  
  
• Vanity Phone Numbers
  Having a number consumers can immediately equate with your brand can do wonders for brand recognition. 
  
  
• PBX System
  You can pick a number with the same area code as your target market, no matter where you're located.
  

For many consumers, phone calls are still the best way to communicate with brands. An Invoca survey reveals that 65% of respondents have called a business in the past month, but only 22% of them used social media to connect with companies. 

At Advancify, we empower businesses of different sizes and industries through next-generation business communications solutions. Transform the way you handle calls today to serve your clients better.  Learn more about business phone systems from Advancify.